THE SUPPORTED ACCESS PILOT PROJECT (SAPP) is a three year
program, funded by the Victorian Department of Human Services (DHS) and is
intended to:
develop a model of the mechanisms
that will assist Home and Community Care (HACC) eligible people, from
Culturally and Linguistically Diverse (CALD) backgrounds to access and
negotiate HACC and other related services.
assist ethno-specific and
multicultural agencies, working within the HACC service system, to provide
specialist cultural knowledge, information and advice to generic agencies
to assist the development of culturally appropriate service responses for
specific CALD groups from generic agencies.
The various activities of
the SAPP include:
supporting Supported Access
Workers, ethno-specific organisations and multicultural organisations
participating in the program.
through close collaboration
with Ethnic Communities’ Council of Victoria (ECCV) and Municipal
Association of Victoria (MAV) sectoral positions, continued participation
in partnership developments between local government and ethno-specific
agencies.
regular planning meetings
between ECCV/MAV sectoral positions and DHS to ensure effective transfer
of information between generic agencies and the participating
organisations.
examination of the integrity
and sustainability of the program during and post the SAPP funding using
sound action research processes.
facilitation of workshops for
the SAPP workers and participating organisations to assist in the
development of the Supported Access model.
supporting participating
agencies to pilot test SAPP Data Collection Tools in collaboration with
MAV and participating local councils.
supporting individual
SAPP workers and agencies on request including Australian Greek Welfare
Society (AGWS), Chinese Community Social Services Centre Inc (CCSSCI),
Macedonian Community Welfare Association (MCWA), Australian Polish
Community Services (APCS), Victorian Arabic Social Services (VASS), Community
Organisation for Italians and Australians of Italian descent (Co. As.
It.), Fronditha and participating multicultural organisations.
It is expected that ECCV
SAPP activities will result in:
strengthened capacity of
participating agencies to assist HACC eligible people from CALD
backgrounds who require additional support to access HACC services and
navigate the HACC and related service system.
strengthened capacity of pilot
agencies to provide “cultural knowledge/information and support” to assist
generic agencies to meet clients’ individual cultural needs.
improved HACC assessment and
HACC service responses for people from CALD backgrounds who require extra
support through strengthened alliances between generic HACC services and
ethno-specific and multicultural agencies.
contribution to the development
of a model for an ongoing Supported Access Role in the broader service
coordination and HACC service system. The model would provide an
overarching framework for Supported Access within the service system and
would provide clarification of the Supported Access Role in service
coordination, client practices and processes, and other areas identified
through the pilot projects.
The wider context for the
rationale of the SAPP especially in relation to the HACC Assessment framework
may be found at the following website:
